Report a discriminatory listing
Report it on the listing itself, and if you were personally turned away, file with HUD as well. The two are separate. Jinu can take a listing down. Only a fair housing agency or a court can give you a remedy.
Reporting it on Jinu
- Open the listing.
- Open the more menu, the three dots on the listing.
- Choose Report listing.
- Pick a reason. The listing list is Spam or scam, Prohibited item, Wrong category, Already sold, and Other. For a discriminatory housing advertisement, choose Prohibited item, which is the reason that routes content breaking a policy.
- Send it.
Sign in before you report. A signed-in report clears the anti-spam check on its own and gives moderation an account to come back to.
Reporting the person rather than the listing
Open the seller's profile, open the actions menu and choose Report seller. That list is wider: Spam or scam, Harassment, Impersonation, Counterfeit or fake, Offensive content, and Other. Use it when the discrimination arrived in messages rather than in the advertisement, and take screenshots before you report, because a suspended account's content may stop being visible to you.
What Jinu does with it
A person reviews it. A housing listing that states a protected-class preference is removed. Nothing is deleted automatically on the strength of a report, because an automatic takedown button is a tool for whoever presses it most. There is no automatic reply, so no response does not mean no action.
For anything urgent, or a threat, write to safety@jinu.app and include the listing link.
Filing a housing discrimination complaint
Jinu removing a listing does not resolve anything that happened to you. If you were refused a home, quoted different terms, or told a unit was unavailable when it was not, you can file a complaint.
- HUD. The Office of Fair Housing and Equal Opportunity takes complaints from members of the public. Filing is free, you do not need a lawyer, and there is a deadline: generally one year from the discriminatory act. Start at hud.gov and look for filing a fair housing complaint.
- Your state or local fair housing agency. Many states and cities run their own, they protect more classes than the federal law does, and they are often faster. Some have shorter deadlines than HUD, so check early.
- A private fair housing organization. Nonprofit fair housing centers exist in most metropolitan areas and will usually talk to you at no cost about whether you have a case.
- A lawyer. The Fair Housing Act also allows a private lawsuit, and that route has its own deadline.
What to keep
Screenshots of the listing including its URL and the date, the full message thread, notes on any call including the date, time and what was said, and the names of anyone else who saw it. Do this before you report, because content can come down after a report, and take the screenshots on your own device rather than relying on the page still being there later.
Nothing here is legal advice
Jinu is a marketplace, not a law firm, and cannot advise you on your case or represent you. The agencies above can tell you what your options are.