Reporting and moderation

Content and conduct on Jinu are measured against three documents, which are binding on everyone who uses the service:

• The Terms of Service, which set out prohibited conduct.
• The Community Guidelines, which set out the standards of behaviour expected of members.
• The Prohibited and restricted items policy, which lists what may not be offered.

Intellectual-property complaints follow a separate statutory procedure, described in Copyright and intellectual property.

Every listing is screened automatically at the moment it is published, before any other member can see it. The screen runs five checks:

• Blocked-keyword check. A list of high-signal spam and scam phrases. A match rejects the listing outright and the listing is never published.
• Fair-housing check. Property listings are matched against patterns for statements that indicate a preference, limitation, or discrimination on the basis of a class protected by the federal Fair Housing Act (42 U.S.C. 3604(c)) or applicable state or local law. A match holds the listing for human review rather than publishing it. False positives are accepted deliberately here: it is better to make a compliant landlord wait than to publish a discriminatory advertisement.
• Prohibited and restricted commerce check. Detection patterns for each category in the Prohibited and restricted items policy, including weapons, drugs, counterfeits, stolen goods, adult content, and the restricted categories. A match holds the listing for human review.
• Scam-pattern check. Patterns associated with advance-fee, phishing, and off-platform-payment schemes.
• Artificial-intelligence safety classifier. A model that reviews the listing text for content the pattern checks would miss.

A listing that trips a check is either rejected outright or held in a human-review queue, depending on the check. A listing flagged during a paid checkout is held for review after payment rather than published immediately, and a publishing fee is not refunded for a listing removed, held, or rejected under these policies.

Messages are screened separately. Outgoing messages are validated, high-risk messages can be blocked or warned on, and a conversation showing off-platform payment pressure raises a warning to the recipient. Accounts that send phishing content can be banned automatically. A ban also hides that member's threads from the other party.

These systems are imperfect and will not detect every violation, promptly or at all. Do not treat the fact that a listing is live as a statement by Jinu that it is safe, lawful, accurate, or endorsed. You remain responsible for exercising your own judgment, and Safety at Jinu explains how.

Reporting is built into the product and does not require an account, although reporting while signed in is faster and lets us follow up with you.

• A listing. Open the listing and choose Report. Pick the reason that fits best.
• A member. Open their profile and choose Report. You can also Block them, which stops messages and offers in both directions immediately and does not require us to act first.
• A message. Open the conversation and report the message. Reporting a message requires being signed in, because only a participant in the conversation can see it.
• By email. Write to safety@jinu.app. Include the full Jinu URL of the listing or profile, and what specifically is wrong. For an intellectual-property complaint, write to legal@jinu.app instead and follow the Copyright and intellectual property procedure.

The report form offers these reasons: spam; scam; prohibited item; counterfeit; stolen or misrepresented goods; wrong category; already sold; offensive content; harassment; impersonation; and other. Choosing an accurate reason routes the report faster. Reports are rate-limited and anonymous reporters complete a bot check, so that the reporting tool cannot itself be used to harass someone.

The member you report is not told who reported them. We may tell them what was reported and why, but not by whom, except where the law requires it or where the complaint is an intellectual-property notice, which is forwarded in full as described on the Copyright and intellectual property page.

If you are in immediate danger, contact your local emergency services first. In the United States, call 911. Jinu cannot dispatch help and does not monitor reports around the clock.

After you are safe, report the member and the listing on Jinu and write to safety@jinu.app with the incident details and any police report number. We prioritise reports that describe a threat to physical safety, content involving a minor, and credible threats of violence, and we preserve the associated records so they are available to law enforcement on a valid legal request.

Every report is recorded and raises an alert to our moderation queue. A human reviews reports in that queue. Reports that describe a threat to physical safety, content involving a minor, or a credible threat of violence are prioritised above all others. A listing that accumulates reports from several distinct members is escalated for review automatically rather than waiting its turn.

We aim to acknowledge a report sent to safety@jinu.app within three business days and to act on urgent safety reports as quickly as we can. These are our operating targets, not contractual commitments, and we do not guarantee an outcome. Because reports are confidential and are frequently about someone other than the reporter, we may not be able to tell you what action we took on a specific account.

Enforcement is proportionate to what happened. We weigh the seriousness of the violation, whether it appears deliberate, the harm caused or risked, and the member's history. The actions available to us include:

• Removing or hiding a listing, photograph, message, or review.
• Holding a listing for review so it is not visible while we assess it.
• Rejecting a listing at publication, so it is never visible.
• Issuing a warning to the member.
• Limiting features on an account, for example messaging or posting.
• Suspending an account temporarily.
• Terminating an account permanently.
• Referring the matter to law enforcement.

Some violations skip the graduated path entirely and result in immediate termination on the first occurrence. These include content that exploits, endangers, or sexualizes a minor; credible threats of violence; human trafficking and human exploitation; and organised fraud.

Jinu may take any of these actions at any time, with or without prior notice, as set out in the Terms of Service. Termination does not entitle you to a refund of any publishing fee.

Repeated violations escalate. A member who continues to break the same rule after a warning or a feature limit should expect suspension and then termination. Repeat intellectual-property infringement is handled under the separate repeat-infringer policy on the Copyright and intellectual property page.

Evading enforcement is itself a violation. Creating a new account after a termination, re-posting content that has been removed, using additional accounts to manipulate reviews, offers, or rankings, and circumventing a block are all grounds for terminating every account involved.

Automated screening produces false positives, and human reviewers make mistakes. If your listing was removed or held, or your account was limited, suspended, or terminated, and you believe the decision was wrong, write to safety@jinu.app from the email address on the account, with "Appeal" in the subject line. Include the full Jinu URL of the listing, the message you were shown, and why you believe the decision was mistaken.

A person who was not responsible for the original decision reviews the appeal where that is practical. We aim to respond within ten business days. If we find the decision was wrong we restore the content or the account. If we uphold it we will tell you the rule that was applied. An appeal about content removed under an intellectual-property notice follows the counter-notice procedure on the Copyright and intellectual property page instead, because that procedure is set by statute.

Jinu may access, preserve, and disclose information about members and their activity where we believe in good faith that doing so is reasonably necessary to comply with applicable law, legal process, or a valid governmental request; to enforce our Terms; to detect, prevent, or address fraud, security, or technical issues; or to protect the rights, property, or safety of Jinu, our members, or the public.

Law-enforcement and governmental requests should be sent to legal@jinu.app and should identify the requesting authority, the legal basis for the request, and the specific accounts, listings, or records sought. We review each request for validity and scope and produce only what the request properly reaches. Where the law permits and no exception applies, we notify the affected member before disclosing their information. Preservation requests should also be sent to that address and should identify the records to preserve.

Jinu is a neutral venue and is not a party to any transaction between members. Moderation does not verify the identity of members beyond the optional phone-based verification described in the Terms of Service, does not inspect items, does not run background checks, does not guarantee that a listing is accurate or that a transaction will complete, and is not a payment-protection, escrow, or insurance service. Jinu does not process payments between buyers and sellers.

Do not treat the presence of a listing, a verified badge, or a good rating as a substitute for your own diligence. Safety at Jinu explains what to check before you meet, how to spot the common scams, and what to do if a deal goes wrong.

We may update this page from time to time as our systems change. When we do, we will revise the date at the top of the page.

Safety reports and appeals go to safety@jinu.app. Intellectual-property notices and legal requests go to legal@jinu.app. Privacy requests go to privacy@jinu.app. Everything else goes to hello@jinu.app. This page should be read together with our Terms of Service, Community Guidelines, Prohibited and restricted items policy, and Privacy Policy.