Delete your account

Deleting your account is self-serve and takes under a minute.

• Sign in at www.jinu.app with the email or the sign-in provider you normally use.
• Open Settings.
• Open the Danger zone section.
• Choose Delete account.
• Re-type your account email exactly when prompted. This confirmation step exists so an account cannot be deleted by someone with brief access to an unlocked device.
• Confirm. Your account is deleted immediately and you are signed out.

The same control is built into both mobile applications, so you never have to leave the app to delete your account.

• Open the Jinu app and make sure you are signed in.
• Open the Account tab, then Settings.
• Open the Danger zone section.
• Choose Delete account, re-type your account email to confirm, and confirm.

Deleting your Jinu account does not cancel any subscription or purchase held by Apple or Google. Purchases and refunds made through the App Store or Google Play are managed by Apple and Google under their own policies, not by Jinu.

Deleted permanently

When you delete your account, the following are erased and cannot be recovered:

• Your sign-in record and authentication identity, including any linked Google, Apple, or X sign-in.
• Your profile: display name, username, biography, avatar, default location, and all notification and privacy settings.
• Every listing you posted, in every state, including drafts, active, paused, sold, and expired listings.
• Every photograph, video, and file you uploaded, including listing photos, images you sent in chat, your avatar, and any resume you attached to a job application. These are removed from file storage, not only from the database.
• Your messages, both sent and received, and your archived conversations.
• Your offers, both those you made and those you received.
• Your saved and liked listings, and your saved searches.
• Your follows, in both directions, so you no longer follow anyone and no one follows you.
• Your blocks, in both directions.
• Your push-notification device registrations, on web and on mobile, so notifications stop.
• Your analytics, signup, lifecycle, referral, and feedback records, and your username reservation.

Anonymised rather than deleted

A small number of records are kept with your identity stripped out, because deleting them outright would corrupt someone else's data or would destroy a safety record. In each case your email address is replaced with a non-routable placeholder and the record can no longer be traced to you:

• Reviews you wrote about other sellers. The rating stays attached to the seller you rated, so their average rating remains accurate, but the review is no longer attributable to you.
• Completed deal records where you were the buyer, so the other party's transaction history stays intact.
• Reports you filed and safety-risk records, so a moderation decision made about someone else does not disappear when a reporter leaves.
• Administrative audit-log entries, if you were a Jinu administrator, so the audit trail remains complete.

Kept for a limited period

Encrypted operational backups are kept for a limited period as part of normal disaster-recovery practice, and are overwritten on their ordinary cycle. Server and diagnostic logs are retained for the periods described in our Cookie Policy and are pruned automatically. Jinu may also retain information where retention is required by law, or where it is necessary to resolve a dispute, enforce our agreements, or prevent fraud and abuse, as described in Section 06 of the Privacy Policy.

Outside our control

Content you sent to another member's device, screenshots others took, and pages already crawled and cached by a search engine are not within Jinu's control and cannot be recalled by deleting your account.

Deletion is permanent, so if you want a copy of your data, export it before you delete. You can request an export from Settings, or by writing to privacy@jinu.app from the email address on your account.

Jinu is passwordless: there is no password to lose. If you cannot get into your account, enter your email address on the sign-in screen and we will send you a fresh sign-in link, with a six-digit code in the same email as a fallback if the link does not work. That will normally restore access so you can delete the account yourself.

If you still cannot sign in, write to privacy@jinu.app from the email address associated with the account and ask us to delete it. We verify a deletion request against the account email before acting on it, and we will confirm to you when the deletion is complete. If you cannot write from that address, tell us what you can about the account and we will work with you to verify ownership another way; we may decline a request we cannot verify, because acting on an unverified request would let a stranger delete your account.

If you only want a listing gone, you do not need to delete your account. Open the listing, choose Manage, and delete it, or mark it as sold to take it out of the feed while keeping your account. If you posted without an account, use the management link emailed to you when you posted; if you no longer have it, request a new one at Resend link.

Depending on where you live, you may also have the right to access, correct, and obtain a portable copy of your personal information, and to appeal a denied request. Account deletion through the steps above is intended to satisfy applicable erasure rights, including under Article 17 of the General Data Protection Regulation and Section 1798.105 of the California Civil Code. To exercise any other right, use the in-app tools or write to privacy@jinu.app. We respond within the time required by applicable law. Full detail is in our Privacy Policy.