A charge you do not recognize

Start at Billing. Everything Jinu has ever charged your account is listed there, newest first, with the date, the amount, what it was for, and a link to the invoice and the receipt.

The only two things Jinu charges for

A publishing fee, when you post in a category that has one, and a Boost, when you promote a listing. There is no subscription, no membership, and no commission: Jinu takes nothing from a sale between two people. If something is asking you to pay a fee in order to complete a deal with another user, it is not Jinu.

Publishing fees on the website are $20 for a job, $5 for a service, $3 for property, $3 for a stay, and $3 for a vehicle listed by a dealer or a business. Bought in the iPhone or Android app those same five are $23.99, $5.99, $3.99, $3.99 and $3.99. Boosts are $1, $3 or $5 on the website and $1.29, $3.99 or $5.99 in the apps, or a custom amount between $6 and $50 bought on the website. If the amount on your statement is not one of those, look at the date rather than the number: two charges on the same day appear as two lines in Billing and can settle on your statement together.

What the statuses mean

• Paid. The charge went through and is counted in your spend totals.
• Refunded. The whole charge came back. A refunded publishing fee takes the listing it paid for down. A refunded Boost only removes the promoted days you had not used yet, and the listing itself stays live.
• Partially refunded. Part of the charge came back, the listing is unaffected, and the totals are net of the refund.
• Disputed. A card dispute is open on the charge. The listing is down while it runs, and comes back if the dispute closes in your favor and the paid term has not ended.

Things that look wrong and are not

A charge from a listing somebody else posted with your email address on it will appear here, because billing follows the address on the payment. A boost bought in the iPhone or Android app is billed by Apple or Google and shows on their receipt, not always with a Jinu name attached. And a payment you abandoned partway can leave a temporary authorization on your card that drops off without ever becoming a charge.

If it is still unexplained

Write to legal@jinu.app with the date, the exact amount, and the last four digits of the card. Do not send the full card number to Jinu or to anyone, in any message. If you believe your card is being used by somebody else, tell your bank first: they can stop the card, which is the part that matters, and Jinu cannot.

One thing worth knowing before you open a dispute with your bank. A chargeback pulls the listing it paid for straight down, so if the listing is one you want, ask us first.