Refunds on listing fees

Publishing fees are final and non-refundable, other than where the Terms or the law say otherwise. If you believe you were charged in error, write to legal@jinu.app with the date and the amount, and Jinu may issue a refund or a credit at its discretion.

When a fee is not coming back

The Terms of Service are specific about this, and it is worth reading before you ask. A publishing fee is not refunded where a listing is removed, held for review, rejected, expired, or made unavailable because of a breach of the Terms, the guidelines or the law, and it is not refunded because the listing did not sell. Paying to publish buys the listing its place for 30 days. It does not buy a result, and it does not survive the listing being taken down for something in it.

Which categories charge at all

Most of Jinu is free to post. A publishing fee applies to jobs at $20, services at $5, property at $3, stays at $3, and vehicles listed by a dealer or a business at $3. In the iPhone and Android apps those are $23.99, $5.99, $3.99, $3.99 and $3.99. General goods are free for everyone, and a vehicle sold by its private owner is free. Whatever you paid to publish, Jinu takes nothing from the sale itself: a local cash deal is 0 percent, permanently.

What happens to the listing if a refund is issued

A full refund pulls the listing down. So does a chargeback through your bank. That is deliberate, because the alternative is a live, paid listing that nobody paid for. A partial refund, for instance a goodwill credit, leaves the listing where it is and shows on your billing history as partially refunded, with the amount netted out of your spend totals.

If a card dispute is later resolved in your favor, the charge stands, the billing row goes back to paid, and a listing pulled down for that dispute is put back if it is still inside its paid 30 days.

Purchases made in the iPhone or Android app

Anything bought through the App Store or Google Play is refunded by Apple or Google under their own policies, not by Jinu. Jinu cannot issue those refunds and cannot see the outcome until the store tells us. Request them through the store.

Before you write in

Open Billing and find the charge. Every payment shows the date, the amount, what it was for, its status, and links to the invoice and the receipt. Quote that date and amount in your email; it is the fastest way to have the charge identified.