Selling from your home

When the item genuinely cannot travel, treat your home like a shop counter: do the exchange at the door or on the driveway, and do not take a stranger through the house.

Before they arrive

• Move the item to the garage, the porch or the front room, so the viewing happens in one place.
• Arrange for somebody else to be at home. Say "we" in the messages beforehand.
• Put away laptops, phones, keys, bags, mail and anything with your details on it.
• Close the doors to the rest of the house.
• Park your own car so it is not blocked in.

Hold back the exact address

Agree the day and a time window first, and send the house number only once that is settled. Give the street and the nearest cross street earlier if you need to; that is enough for somebody to decide whether the trip is worth it.

During the visit

• Meet them outside and walk them to the item rather than letting them in and following.
• Stay between them and the rest of the house.
• Do not leave them alone with the item, or with the door open, while you go to find change.
• Keep your phone on you, not on the side.
• Do not invite in more people than agreed. If two turn up when one was expected, you can ask the second to wait outside.

Furniture and appliances

Agree in advance who is doing the lifting and whether they are bringing help and a van. "I will bring someone to carry it" is normal for a wardrobe. Doing the whole handover in the driveway is still the aim, so move the item out before they arrive if you can.

Afterwards

If anything felt wrong, block them from the conversation and report the listing or the profile. You do not need to be able to prove anything to report, and you do not have to reply to further messages.

Reporting and blocking

To report a listing, open it, use the more menu (the three dots), choose Report listing, and pick a reason: Spam or scam, Prohibited item, Wrong category, Already sold, or Other. A seller profile has Report seller, which offers a different set of reasons: Spam or scam, Harassment, Impersonation, Counterfeit or fake, Offensive content, or Other. A conversation has Report and Block this user, and the conversation report takes no reason at all.

Blocking is immediate and mutual: neither of you can message the other afterwards. Blocked people are listed in Settings under Blocked accounts.

For anything urgent, email safety@jinu.app. If you are in danger or a crime is in progress, call 911 first and tell Jinu afterwards.