Urgent safety concerns

If you are in immediate danger, contact emergency services first. In the United States that is 911. Jinu cannot dispatch help, does not monitor reports around the clock, and is the wrong first call when somebody is at risk right now.

Once you are safe, email safety@jinu.app

Use safety@jinu.app rather than the in-app report form for anything in this list. The form takes a reason from a fixed list and no detail, which is fine for a bad ad and useless for an incident.

• A threat of violence, or anything that made you fear for your safety at a meeting.
• Anything involving a child, including content that sexualizes or endangers a minor.
• Human trafficking, or an ad offering sexual services.
• Stalking, or someone using Jinu to find out where you live.
• An attempted or completed robbery arranged through a listing.
• Fraud that has already cost you money, especially where several members appear to be targeted.
• An account you believe was taken over.

What to include

1. The full Jinu links. The listing URL and the profile URL, copied rather than described. A name alone is often not enough to identify an account.
2. What happened, in order, with dates and times.
3. Screenshots of the messages, the listing and any payment confirmations. Send them even if you think we can see the messages, because your view is the record of what you were shown.
4. Any police report number, and which department took it.
5. What you want: the account removed, evidence preserved, a callback from police facilitated.

Do not delete anything. Not the conversation, not the listing from your Liked items, not your own messages. Deleting your side of a thread destroys the evidence that supports you. Jinu preserves the associated records so they are available to law enforcement on a valid legal request.

What Jinu prioritizes

Reports describing a threat to physical safety, content involving a minor, and credible threats of violence are handled ahead of everything else in the queue. Jinu aims to acknowledge an email to safety@jinu.app within three business days and to act on urgent safety reports as quickly as it can. Those are operating targets rather than promises, and they are not a substitute for the police.

Also do these

• Block them, so contact stops now rather than when we get to it.
• Report the listing and the profile in the app as well as emailing. The in-app report attaches to the object; the email carries the story.
• If you paid, call your bank or card issuer immediately. Some wire recalls are possible within the first 24 hours.
• File the official reports: your local police, then the FTC at reportfraud.ftc.gov and the FBI at ic3.gov. I think I have been scammed lists these as links, with a recovery checklist.
• Watch for the follow-up scam. People posing as recovery agents who charge a fee to get your money back are a second fraud, every time.

Other addresses, so your message reaches the right people: intellectual-property notices and legal requests to legal@jinu.app, privacy requests to privacy@jinu.app, everything else to hello@jinu.app or through Contact.